FAQs

Frequently Asked Questions

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25 articles in this collection
Written by Pablo Martinez, Xavier, and Manuel Sagarra

Stop Report Location

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Written by Pablo Martinez
Updated over a week ago

Create custom fields at your deliveries

Adapt your operative with custom fields
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Written by Pablo Martinez
Updated over a week ago

How to increase the number of licenses

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Written by Pablo Martinez
Updated over a week ago

How to change the payment method

Step by step to change the payment method
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Written by Pablo Martinez
Updated over a week ago

How to use the Unassigned Stops page

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Written by Pablo Martinez
Updated over a week ago

What are unassigned stops

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Written by Pablo Martinez
Updated over a week ago

What are incompleted stops

Understand how incomplete stops work
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Written by Pablo Martinez
Updated over a week ago

Know the limits and characteristics of your Planner account

Discover the features of your Planner account
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Written by Pablo Martinez
Updated over a week ago

How to create an independent stop

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Written by Pablo Martinez
Updated over a week ago

How to purchase SmartMonkey Planner

Being part of the SmartMonkey family has never been easier
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Written by Pablo Martinez
Updated over a week ago

How to apply a discount code to your subscription

Enjoy your exclusive discount
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Written by Pablo Martinez
Updated over a week ago

Increase your number of available emails

If you need to increase the number of emails to contact your customers you can do it easily.
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Written by Pablo Martinez
Updated over a week ago

How to manage licenses between different projects

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Written by Pablo Martinez
Updated over a week ago

Assign stops from one vehicle to another

Modify the stops assigned to vehicles
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Written by Pablo Martinez
Updated over a week ago

User types and how to create them for the same project

Learn how to use multiple users for the same project
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Written by Pablo Martinez
Updated over a week ago

Export plan

How to export plan data in Excel format
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Written by Pablo Martinez
Updated over a week ago

Data report download

Export the results of your plan
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Written by Pablo Martinez
Updated over a week ago

How to download your invoices

Have your invoices easily
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Written by Pablo Martinez
Updated over a week ago

How to change the payment method

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Written by Pablo Martinez
Updated over a week ago

How to improve geocoding?

All you need to know of how to improve your geocoding quality
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Written by Xavier
Updated over a week ago

Cancel subscription

You can cancel your subscription in a few steps
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Written by Pablo Martinez
Updated over a week ago

Change password

Learn how to change your account password
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Written by Manuel Sagarra
Updated over a week ago

Purchase additional licenses

Discover how to contract additional licenses from Planner
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Written by Manuel Sagarra
Updated over a week ago

Duplicate plan

Learn how to save working time by using the "duplicate plan" feature in the following article.
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Written by Manuel Sagarra
Updated over a week ago

How to access to reports

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Written by Manuel Sagarra
Updated over a week ago