Within Planner, stops can have different statuses. These are:
Created stop: As soon as the stop is created in the platform.
Scheduled stop: When the stop is already part of a plan.
Stop in route: When the driver assigned to that stop has already started his route.
Stop completed: When the driver has completed the stop and the service has been performed.
Stop cancelled: When the driver has cancelled the stop.
These statuses will allow you to have a clearer view of your deliveries/services and keep your customer informed in detail.